Lucy Young

Group Director of Insights, Analytics & CRM at Telegraph Media Group

Speaker

Lucy Young is an accomplished business leader with a proven track record of driving commercial growth through data, analytics, and customer insight across leading consumer brands, including The Telegraph, McDonald’s, Virgin Media, and Gousto.

Recognised for combining strategic vision, commercial acumen, and a customer-first mindset, Lucy has built and led high-performing teams that turn complex data into actionable strategies. Her work has embedded data-driven decision-making, curiosity, and continuous improvement across organisations.

Passionate about transforming data into growth, Lucy focuses on leveraging advanced analytics and AI to shape pricing, customer, and marketing strategies that optimise acquisition, retention, and loyalty.